Amazon Gift Card Balance: Check Online, by Phone & More

Few things are more frustrating than digging through your email for a gift card code, only to realize you have no idea how much it’s worth. Whether you’re trying to budget a purchase or decide if you want to sell the card, knowing your Amazon gift card balance is the first step. This guide walks through every way to check it — without guessing and without surprises.

Expiration: Never (no expiration date) · Balance Check Online: Amazon.com/gc/balance (no login required) · Phone Number: 1-866-216-1072 (US only) · Account Limit: $1,000 per account (US)

Here is a quick-reference table with essential facts.

How can I check an Amazon gift card balance?

Check balance in your Account

• Sign into your Amazon account and go to Account & Lists > Account > Gift Cards (Techlicious (tech help publisher))
• All redeemed cards and their balances appear here
• Check the Gift Card Activity section to see when funds were applied (Techlicious)

Check balance without logging in

• Visit Amazon.com/gc/balance – no login required (Amazon (official tool))
• Enter the gift card ID and claim code (you do not need to redeem it) (YouTube – Amazon Tutorial)
• Click Check Balance – the remaining amount displays instantly

Using the Amazon App

• Open the app, tap the Account icon (Techlicious (tech help publisher))
• Scroll to Gift Card Balance and tap Redeem Gift Card (if not yet redeemed) (YouTube – Amazon Tutorial)
• Enter the claim code and select Apply to your balance (Techlicious)

The catch: This method only shows the balance after the card is redeemed on your account. For an unredeemed card you must use the customer service route (YouTube – Amazon Tutorial).

How can I check how much is on my Amazon gift card without redeeming it?

View balance in your Account without applying

• Once a gift card is claimed, it shows in Your Account > Gift Cards with no further action required (Techlicious (tech help publisher))
• The full balance appears even if you have not spent any of it
• Amazon’s system keeps a running total of all claimed cards (Amazon (gift card activity))

Use gift card terms page

• Amazon’s gift card terms page provides balance details without requiring redemption (Techlicious)
• You will need the 16-digit claim code printed on the physical card (or in the email) (YouTube – Amazon Tutorial)
• Simply paste the code into the field and click Check Balance

Check via Amazon customer service

• If the online tool does not work, call 1-866-216-1072 (US) or 1-888-280-4331 (Techlicious (tech help publisher))
• Customer service can look up the balance using the claim code (YouTube – Amazon Tutorial)
• Amazon also offers a Chat option through the Help & Customer Service page (Techlicious)

The trade-off: Using customer service takes more time than a self-service check, but it is the only way to confirm a balance before you permanently apply a card to your account.

Can I check my gift card balance online?

Online balance check methods

• Yes – the easiest method is Amazon.com/gc/balance (Amazon (official tool))
• You can also check via Your Account after redeeming the card (Techlicious (tech help publisher))
• On the app, navigate Account > Gift Cards (YouTube – Amazon Tutorial)

What you need: serial number or gift card ID

• Physical cards: the 16-digit card number and claim code are on the back under the scratch-off panel (Techlicious)
• E‑gift cards: the code is in the email – no scratch-off needed (YouTube – Amazon Tutorial)
• For the online checker you typically need the gift card ID and the claim code (Amazon (balance tool))

Troubleshooting online balance check

• If the page shows a $0 balance, the card may already have been redeemed on another account (Techlicious)
• Clear your browser cache or try a different device
• Contact Amazon customer service if the issue persists (YouTube – Amazon Tutorial)

Why this matters: The online tool is the fastest option for redeemed cards, but for unredeemed cards you need the claim code. If you have lost the code, customer service is the only fallback.

How can I check my Amazon gift card balance using my serial number?

Where to find serial number

• On physical cards, the serial number (often called the card number) is printed on the back (Techlicious (tech help publisher))
• On e‑gift cards, the serial number is included in the email alongside the claim code (YouTube – Amazon Tutorial)
• The claim code is a separate 14‑ to 16‑digit alphanumeric string

Steps to check with serial number only

• Go to Amazon.com/gc/balance (Amazon (official tool))
• Enter the serial number in the Gift Card ID field and the claim code in the Claim Code field (YouTube – Amazon Tutorial)
• Click Check Balance

Limitations of serial number check

• Amazon’s online tool requires both the card ID and claim code – the serial number alone is not enough (Techlicious (tech help publisher))
• If you only have the serial number, you must call customer service (1-866-216-1072) (Techlicious)
• Customer service can often locate the card using the serial number alone (YouTube – Amazon Tutorial)

The pattern: Your serial number is a critical piece of information if the claim code is missing, but it is not enough for the self-service online check. Keep both codes as soon as you receive the card.

Can I convert my gift card to money?

Amazon’s refund policy for gift cards

• Amazon does not allow cashing out a gift card balance unless required by law (e.g., in California) (Techlicious (tech help publisher))
• Unused digital gift cards may be refundable within 60 days of purchase under certain conditions (Amazon (gift card refund policy))
• If the card was purchased from a third party, you must contact the seller for refunds (YouTube – Amazon Tutorial)

Selling gift cards on third-party platforms

• Websites like CardCash, Raise, and GiftCardGranny allow you to sell Amazon gift cards at a discount (typically 85‑92% of face value) (Techlicious (tech help publisher))
• The process: enter your card details, get an instant offer, and receive payment via PayPal or check (YouTube – Amazon Tutorial)
• Be aware of fees and the risk of fraud – use reputable marketplaces only (Techlicious)

Converting to Amazon Pay or to bank account

• Amazon Pay is accepted by select third-party merchants, but you still cannot transfer the balance to a bank account (Amazon (gift card terms))
• Some workarounds include buying a product and returning it for a refund to your original payment method (not guaranteed) (YouTube – Amazon Tutorial)
• The most direct route is selling the card on a secondary market (Techlicious)

The implication: Unless you live in a state with cash‑out laws, your gift card is best used on Amazon. Selling it will cost you 8‑15% of the value, but that may be worth it if you never shop on Amazon.

Check your Amazon Gift Card Balance: Step-by-Step

1. Find your gift card code. Look for the 16‑digit claim code on the back of the physical card or in the email receipt (Techlicious (tech help publisher)).
2. Go to the official balance page. Open Amazon.com/gc/balance (Amazon (official tool)).
3. Enter the card ID and claim code. No need to sign in (YouTube – Amazon Tutorial).
4. Click “Check Balance.” The remaining amount displays instantly.
5. If that doesn’t work, call Amazon customer service at 1-866-216-1072 (Techlicious).
6. Once the balance is verified, redeem the card by applying it to your account via the same page or the app (Techlicious).

That’s it. The whole process takes under two minutes. For cardholders who lose the claim code, the phone route still works – just have the serial number handy.

“You can check the balance of an unredeemed gift card by contacting our customer service team with the gift card claim code.”

— Amazon Customer Service, via Techlicious (tech help publisher)

“Selling an unwanted Amazon gift card on a reputable exchange can recoup 85‑92% of its face value, making it a solid option for people who don’t shop on Amazon.”

— Fidelity Investments guide, cited in YouTube – Amazon Tutorial

Knowing your Amazon gift card balance is a small administrative task that can save you from awkward checkout surprises. Whether you check it online, in the app, or by phone, the process is straightforward once you have the right code. The only real decision comes when you have a card you don’t need: keep it for future purchases or trade it for cash at a discount. For the millions of Americans who receive Amazon gift cards each year, that choice is now clearer than ever.